International Returns & Exchanges

International Returns & Exchanges

We want you to love your order. If it’s not quite right, eligible international orders may be returned or exchanged within 30 days of delivery.

Return Eligibility

Items must be:
• Unworn
• Unwashed
• In original condition

Exchanges

We gladly offer exchanges for eligible items, including size or color changes, subject to availability.

For approved international exchanges, customers are responsible for return shipping to our facility.

Lexington Intimates covers standard outbound shipping for your replacement order at no additional charge.

Any duties, taxes, or customs fees required by the destination country remain the customer’s responsibility.

Store Credit

Choose store credit and receive an additional 10% bonus credit toward a future purchase.

Refunds

Approved returns will be refunded to your original payment method within 3-5 business of

Please note:
• Original shipping charges are non-refundable
• Duties and taxes are non-refundable
• Customers are responsible for international return shipping costs (unless the item is defective or we made an error)

Once your return is received and inspected by Lexington Intimates, approved refunds are typically processed within 3–5 business days.

After your refund has been issued, funds generally appear back to your original payment method within 5–10 business days, depending on your bank, credit card provider, or payment service.

Please note:

Processing times may vary by financial institution
Original shipping charges are non-refundable
International duties, taxes, and customs fees are non-refundable unless required by law

You will receive a confirmation email as soon as your refund has been processed.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery, and we’ll make it right.

Start a Return

To begin a return or exchange, visit our Returns Portal and enter your order information.